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Frequently Asked Questions (Technical & Business)
Can you connect my old custom software to a new app?
Yes. This is a common request. If your legacy software has a database (SQL, Oracle), we can build a “Wrapper API” around it. This modernizes your old system without you having to rebuild it from scratch.
Is custom integration a one-time cost?
Unlike SaaS tools like Zapier which charge you monthly based on “tasks,” our custom integrations are typically a one-time development project. You own the code. However, APIs do change, so we recommend a small Annual Maintenance Contract (AMC) to handle updates if third-party tools change their rules.
How secure is the data transfer?
Extremely secure. We use industry-standard encryption (TLS 1.2+) for data in transit. We also implement IP whitelisting, ensuring that only your specific servers can talk to each other.
How long does an integration project take?
A simple connector (e.g., Website Form to CRM) takes 3 to 5 days. Complex bidirectional syncs (e.g., ERP <-> E-commerce) with custom logic typically take 2 to 4 weeks, including testing.
Do I need to provide API documentation?
If you are using standard tools (Zoho, Salesforce, Shopify), we already know their APIs. If you have custom internal software, we will need your technical team to provide us with the database schema or existing API docs.
What happens if the internet goes down?
We build “Retry Logic.” If a connection fails, our system queues the data and retries sending it once the connection is restored. No data is lost in the blackout.
